What is the total delivery time for my order?
All orders are processed in 2-3 business days. For big orders, processing time may extend up to 4 days. Orders are not processed during holidays or weekends.
We offer free shipping, but we only can ship to a specific State. Delivery estimate is 5-7 business days.
Delays might occur during peak season.
Which locations do you deliver to?
We can ship to the lower 48 states only.
How do I check the status of my order?
You will receive email notifications from time to time. You may also track your order status on our Order Tracking page.
What should I do if the tracking number I receive is not working?
We ensure our delivery alerts help you stay on top of orders. If the tracking number does not work, we recommend you try tracking with the order number. Alternatively, you may contact our customer service team.
What can I do if I don’t receive my order?
If you don’t receive your order at the estimated time, it could mean either your order is delayed or lost. You may contact our support team to know the exact location of your order.
What should I do if I receive a damaged item?
You need to take a picture of the damaged item and contact our customer service team by email.
Do you deliver internationally?
We do not offer international shipping.
How can I return the item?
If you have questions about returns, please review our Return Policy.
How can you contact us about this policy?
If you have any further questions or comments, you may contact us by:
Email: support@sulinghaitao.com
Our online Contact Form.